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10-25-2009 01:19 PM
I'm using the latest HP Solution Center software (130.*). I downloaded it on Thursday from the HP Support site. I am unable to save anything that I scan.
The OfficeJet is connected to my PC via the Ethernet port. I see it do a scan preview. When I click finish, it says it is saving the document. However, no document is ever saved. When I look in the event log I see the following:
Faulting application name: hpqdstcp.exe, version: 126.96.36.199, time stamp: 0x4a0c08ac
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x00032f15
Faulting process id: 0x1568
Faulting application start time: 0x01ca55a13383040a
Faulting application path: C:\Program Files (x86)\HP\Digital Imaging\Bin\hpqdstcp.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 72859a6b-c194-11de-bffb-0023ae560df6
What do I need to do to get this to work? The Windows 7 Fax and Scan Wizard works just fine.
10-26-2009 10:14 AM
This is a problem with how the file is being saved? Are you doing OCR? Can you run and save a file using hpiscnapp.exe? It is normally located in c:\Program Files\HP\Digital Imaging\bin
10-26-2009 11:50 AM
I will try the hpiscnapp.exe later tonight, when I get home. As for the other questions.
1) Not doing OCR.
2) Tried to save the scan as an image (JPG/TIF) and as a PDF.
10-26-2009 01:08 PM
Thanks for the suggestions.
I am scanning a document to be turned into a pdf. It worked using the suggestion but I could not use the autofeeder and had to put each page on the screen. Also interestingly it created a new file in my documents called MyScans (no space) where it saved the PDF.
Tried it again using the solution centre but the scan did not save.
Any more suggestions.
10-26-2009 04:05 PM
If you are running hpiscnapp.exe, you need select 'scan using adf' from the scan menu. The default behavior will to be 'scan from glass.'
10-28-2009 02:55 AM - edited 10-28-2009 04:37 AM
I am using Windows 7 (32bit) with my networked Officejet 6310
I have downloaded the latest HP Software for Windows 7 (AIO_CDB_Net_Full_Win_WW_130_141.exe), and I cannot save any scans, even though the program tells me where it is saving to. This applies whether I scan them using the document feeder, or on the glass. No new scan files appear at any location. Even when I specify another location nothing is saved. I have tried the file "hpiscnapp.exe" and the scanner tells me to press "Start Scan". When I press the button, it returns to its quiescent state.
I tried "scan to", and it seems to work, until it tells me it is scanning, then tells me it cannot connect to the computer.
I have reconnected the 6310 via USB, and it still will not save.
I would be very grateful for any advice as soon as possible, as I have a lot of legal documents to scan.
10-28-2009 10:44 PM - edited 10-29-2009 11:48 AM