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Oldie70
Posts: 4
Member Since: ‎06-20-2013
Message 1 of 10 (1,493 Views)
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Won't scan to computer- says its not connected.. HP Photosmart 7510 printer.

I recently upgraded  to a newer computer with Windows 7 installed.  I was running XP.  My HP Photosmart 7510 was loaded into my new system and seems to work perfectly for everything else but scanning.  The message shows that it is not connected but when I ran a HP diagnostic (HP Printer Install Wizard)  it clearly states that it is connected to my computer.  What is the next step please.

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banhien
Posts: 36,359
Member Since: ‎01-29-2009
Message 2 of 10 (1,481 Views)

Re: Won't scan to computer- says its not connected.. HP Photosmart 7510 printer.

Hi,

 

By default, the connection is disabled. Pleae let me know where is the driver/software coming from (from CD or downloaded) I can show you how to turn the connection on.

 

Regards.

BH
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Oldie70
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Member Since: ‎06-20-2013
Message 3 of 10 (1,476 Views)

Re: Won't scan to computer- says its not connected.. HP Photosmart 7510 printer.

Thank you for your reply.  The software was downloaded from a CD.  When I was on XP it worked perfectly so I can't understand why it won't work now.

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banhien
Posts: 36,359
Member Since: ‎01-29-2009
Message 4 of 10 (1,471 Views)

Re: Won't scan to computer- says its not connected.. HP Photosmart 7510 printer.

Hi,

 

Very simple: XP is not Windows 7. Please try these steps:

 

(a) Click the printer icon on desktop,

(b) Click Manage scan to computer,

(c) Click Enable

 

You may also want to click the last square too BUT this will pump out a message when you turn your machone ON and the printer is OFF.

 

Regards.

BH
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Oldie70
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Member Since: ‎06-20-2013
Message 5 of 10 (1,460 Views)

Re: Won't scan to computer- says its not connected.. HP Photosmart 7510 printer.

Thank you again and sorry for the delay in replying to your suggestions.  I clicked on the printer icon on desktop and a screen came up with four titles.  I clicked on the one dealing with scanning and another screen popped up with two choices - scan docs or manage scan.  I clicked Manage Scan to Computer and the screen then said that my computer is enabled!  Wrong.  I did a test scan and got the same message telling me that my computer wasn't connected.  I'm not sure about clicking another small box because nowhere is there a little box showing and I didn't come across any.  I checked out every possible heading and read every line but couldn't find anywhere where it gave me a choice to enable of disable the computer.  Still confused.

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banhien
Posts: 36,359
Member Since: ‎01-29-2009
Message 6 of 10 (1,449 Views)

Re: Won't scan to computer- says its not connected.. HP Photosmart 7510 printer.

Hi,

 

Very interesting, the situation does not match 2 cases from my machines (one installed from CD and one installed from downloaded file). In my previous reply, I uesd the first machine. Now please download the following file and run on your machine (machine must be connected to the internet):

 

     http://ftp.hp.com/pub/softlib/software12/COL44840/mp-115766-2/hppiw.exe

 

At the end, you should see something like the following image from All Programs:

 

    7510e.png

 

You should be able to scan when click HP Scan

 

Regards.

 

 

BH
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Oldie70
Posts: 4
Member Since: ‎06-20-2013
Message 7 of 10 (1,431 Views)

Re: Won't scan to computer- says its not connected.. HP Photosmart 7510 printer.

Thank you - thank you- thank you.

I am now in business.

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banhien
Posts: 36,359
Member Since: ‎01-29-2009
Message 8 of 10 (1,393 Views)

Re: Won't scan to computer- says its not connected.. HP Photosmart 7510 printer.

Hi,

 

You are most welcome.

BH
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cynthiacb
Posts: 2
Member Since: ‎10-19-2013
Message 9 of 10 (1,205 Views)

Re: Won't scan to computer- says its not connected.. HP Photosmart 7510 printer.

New Windows 7 computer connected to HP Officejet Pro 8500.  Printer works fine but WON'T SCAN.  It says "no connection," but it prints fine and receives faxes.

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Rainbow7000
Posts: 8,503
Member Since: ‎09-02-2013
Message 10 of 10 (1,162 Views)

Re: Won't scan to computer- says its not connected.. HP Photosmart 7510 printer.

Hello cynthiacb,

 

I saw your post and that you are unable to scan on your new Windows 7 computer.

 

First I would recommend running HP's Print and Scan Doctor, which will tell you if the software is fully installed, and if it is, will correct printing and scanning issues. If the software is not fully installed, I will post a link below for you to install the full feature driver and software.

The full software is required to scan.

 

Print and Scan Doctor

 

Full Feature Driver and Software Download

 

I hope this helps you!

 

Good luck!

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