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05-03-2012 07:07 AM
Brand new 4620 seems to do every function fine but the ADF does not work. It displays that a document is loaded but then it just scans or copies the empty glass.
05-30-2012 07:22 AM
I am experiencing the same issue. I have tried resetting the tray placement, powering on/off as suggested in troubleshooting. I can only get the device to scan from the glass.