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Top Student
siege_2672
Posts: 3
Member Since: ‎03-09-2010
Message 1 of 51 (15,272 Views)
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black vertical line when using the feeder on my HP 6500 E709n

When using the feeder on my HP 6500 E709n, I get a black vertical line down the center of the page.  This shows up on all outgoing faxes as well as any time I copy or scan.  It does not happen if I lay the originals directly on the glass, only when using the feeder. I am new to this forum (or any forum for that matter), but I have looked at posts regarding similar problems with other models, but have not found a solution.  Can anyone help me or point me in the right direction to find an answer?.... Thank you!! 

Teacher
scandroid
Posts: 282
Member Since: ‎10-20-2009
Message 2 of 51 (15,255 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

siege_2672,

 

I would check to make sure there is nothing blocking the light path where the paper feeds through the ADF.  This could be some paper, plastic, etc.  That is causing a black line because there is something blocking the light to the paper.  I would think that if it was a problem with the CCD of the scanner, there would be a black line when scanning from the glass.

 

I work for HP, but these words are mine alone.
Top Student
siege_2672
Posts: 3
Member Since: ‎03-09-2010
Message 3 of 51 (15,252 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

Thank you for your reply.  I've almost turned my machine inside out trying to see if there is something in there causing this problem, but have found nothing.  I'm still getting the black line.  Any other ideas, anyone?

Student
somethingreal
Posts: 1
Member Since: ‎03-11-2010
Message 4 of 51 (15,224 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

I have the exact same problem.

Top Student
siege_2672
Posts: 3
Member Since: ‎03-09-2010
Message 5 of 51 (15,214 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

If you ever get an answer that works, share it here PLEASE!! :smileywink:

Teacher
scandroid
Posts: 282
Member Since: ‎10-20-2009
Message 6 of 51 (15,204 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

siege_2672,

 

I will forward this to some of the hardware engineers (sorry, it has to be next week), and see if they have heard of this issue.

 

I work for HP, but these words are mine alone.
Student
sstenger
Posts: 1
Member Since: ‎03-14-2010
Message 7 of 51 (15,184 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

I get it to only when using the feeder. It appears that the black line is caused by the bar that moves across when making a copy. It is very aggravating for my small business. I need a fix or repair from HP to prevent this from happening. What can be done?

Teacher
scandroid
Posts: 282
Member Since: ‎10-20-2009
Message 8 of 51 (15,164 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

I found  this article on eHow.  Does this help fix the problem?

 

link--http://www.ehow.com/how_5889098_remove-officejet-6500-scan-copy.html

 

 

I work for HP, but these words are mine alone.
Honor Student
mgilmour01
Posts: 3
Member Since: ‎03-16-2010
Message 9 of 51 (15,154 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

I have exactly the same problem - a long black line down the middle of the page and I have done everything to fix it.

Teacher
scandroid
Posts: 282
Member Since: ‎10-20-2009
Message 10 of 51 (15,142 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

mgilmour01,

 

Here's a hp link that describes the problem and the solution. It would be great to know if this fixes your problem or not.

 

link--http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00671260&lc=en&dlc=en&cc=us&product=421991

 

I work for HP, but these words are mine alone.
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