Question
black vertical line when using the feeder on my HP 6500 E709n
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Honor Student
davotash
Posts: 1
Member Since: ‎08-31-2011
Message 21 of 51 (9,793 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

Just cleaned small rectangle window with windex & cloth, black line has gone.

 

Thanks for a simple fix.

Tutor
pwporter
Posts: 4
Member Since: ‎09-20-2011
Message 22 of 51 (9,764 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

Re scan lines using ADF - The lines are caused by dust/debris on the hidden scan area under the Auto Document Feeder. to fix open document feeder (hinged on left side) revealing the feeder drive. carefully pry open lower bracket on front left to release bb size horizontal plastic post whcih allows u to lift feeder mechanism up to see the scan area.... don't try to remove all of it just lift up to see scan area for adf. Clean with q-tip, swab, canned air, etc... close up... 

Student
MsPyt
Posts: 1
Member Since: ‎09-27-2011
Message 23 of 51 (9,748 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

Omg yes!! it worked!! I was calling everywhere and was about to pay 150 for them to come out...but its a glass strip about 11 in by 1 in right next to the main glass, and all you have to do is wipe it clean and the line is gone. Thank you so much. It helped me enormously :smileyhappy:

Honor Student
maureenfh
Posts: 3
Member Since: ‎09-28-2011
Message 24 of 51 (9,739 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

I am having the exact same problem with my HP 6510 Officejet All-in-One -- seems to be a document feeder problem -- it doesn't appear when I scan or copy from the glass.  I have cleaned all the rollers per HP's instructions for this model.  I fear it needs a replacement document feeder.  I have also tried resetting the machine per instructions to no avail.  I've had this machine for 4 years or so and it has worked fine except this problem showed up about 4 months ago!

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 25 of 51 (9,729 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

For your model cleaning the glass is suggested. Take a look at this document, maybe it will help:

 

Lines

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Tutor
pwporter
Posts: 4
Member Since: ‎09-20-2011
Message 26 of 51 (9,720 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

HP instructions are useless. For lines in docs thru the auto feeder you must clean the glass under the auto document feeded per previous post.

Tutor
karla3000
Posts: 3
Member Since: ‎04-16-2010
Message 27 of 51 (9,666 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

You pointed me here to the perfect answer.  I think most people with this issue probably suffer from the same thing - something on the feeder glass.  I did not know how to get inside my machine far enough to FIND that glass until I came across your instruction.  Thanks for providing the answer!  As soon as I opened the lid and saw the glass, I could see the black speck that had caused all my problems!  Now everything is fine, thanks so much!

Student
SANDKEY
Posts: 1
Member Since: ‎03-12-2012
Message 28 of 51 (9,300 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

how do I ge rid of the black line- occures only when I use the automatic feeder

not when I print or put paper on the glass

Tutor
pwporter
Posts: 4
Member Since: ‎09-20-2011
Message 29 of 51 (9,297 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

see post of 9-20-11... you have to carefully pry up the feeder cover to reveal the slot the auto feed scanner uses and clean that...

arf Honor Student
Honor Student
arf
Posts: 2
Member Since: ‎02-20-2011
Message 30 of 51 (9,148 Views)

Re: black vertical line when using the feeder on my HP 6500 E709n

what is bb size? 

I have the same problem, and am not too sure how to get to the scan area for the ADF

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