Post new question
Question
Reply
 
Highlighted
Honor Student
Posts: 3
Member Since: ‎03-19-2017
Message 1 of 5 (92 Views)
Accepted Solution

brought new printer 4650 and scan option completely gone.

Product Name: hp officejet4659 scan/fax/prin
Operating System: macOS 10.12 Sierra

Bought a new printer yesterday and was scan option seemed to be working fine. the next day not so much. option completely gone. ive reinstalled it twice already and cannot seem to get my printer or computer to recognize each other. this is the second printer from you that does this. solution? 

Robot Mad

Reply
0
Accepted Solution

Re: brought new printer 4650 and scan option completely gone.

 

@confusedandlost

(I'll try my best to ensure you are not confusedandlost by the end of this interaction Smiley Wink )

thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

As I Understand the HP 4650 and scan option aren't available anymore,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Did you recently upgrade the firmware of the printer? if not please do.

Did you attempt to reinstall the drivers from the HP website?

Which application do you use for scanning from your MacOS?

 

While you reply to that, here's a few things you can do:

Perhaps, you could try with alternate applications such as, 

  • HP Easy Scan app
  • HP Scan software
  • Apple Image Capture

CLICK HERE FOR MORE DETAILS AND STEP BY STEP INSTRUCTIONS

 

Also, if you have any scan quality issues, you could try this link: Click here for details.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

View solution in context
HP Support Agent
Posts: 4,360
Member Since: ‎08-11-2014
Message 2 of 5 (67 Views)

Re: brought new printer 4650 and scan option completely gone.

 

@confusedandlost

(I'll try my best to ensure you are not confusedandlost by the end of this interaction Smiley Wink )

thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

As I Understand the HP 4650 and scan option aren't available anymore,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Did you recently upgrade the firmware of the printer? if not please do.

Did you attempt to reinstall the drivers from the HP website?

Which application do you use for scanning from your MacOS?

 

While you reply to that, here's a few things you can do:

Perhaps, you could try with alternate applications such as, 

  • HP Easy Scan app
  • HP Scan software
  • Apple Image Capture

CLICK HERE FOR MORE DETAILS AND STEP BY STEP INSTRUCTIONS

 

Also, if you have any scan quality issues, you could try this link: Click here for details.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!
Honor Student
Posts: 3
Member Since: ‎03-19-2017
Message 3 of 5 (63 Views)

Re: brought new printer 4650 and scan option completely gone.

I am using a wireless connection on the easy scan app.  and am currently installing or reinstalling the printer, scan(hopefully) and will let you know if this works or not 

HP Support Agent
Posts: 4,360
Member Since: ‎08-11-2014
Message 4 of 5 (56 Views)

Re: brought new printer 4650 and scan option completely gone.

 

@confusedandlost

Thank you for the replying,

Please take your time and get back to me with the results,

 

I'll be awaiting your response and would be glad to help.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!
Honor Student
Posts: 3
Member Since: ‎03-19-2017
Message 5 of 5 (51 Views)

Re: brought new printer 4650 and scan option completely gone.

for now the scan option on my computer has returned. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation