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06-13-2009 07:33 PM
06-20-2009 07:27 AM
08-13-2009 10:44 AM
09-08-2009 07:20 AM - edited 09-08-2009 07:22 AM
I'm not sure on the first thread if the product is connected via USB or network. There is however a document for a similar issue on network scan.
I suggest you to give it a try. Here is the link for it
If the product is connected via USB, try running scan diagnostic utility. Here is the link for the utility:
I hope the above steps should fix the issue.
(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)
09-08-2009 10:36 AM
09-08-2009 11:10 AM
09-08-2009 11:20 AM
This is hardware related. You can try doing a semi-full reset. Follow these steps:
1. Unplug the power cord from the HP All-in-One.
2. Wait for 20 seconds.
3. Press and hold # and 6 while plugging in the power cord to the HP All-in-One.
4. Release the buttons after the HP All-in-One starts up.
5. The HP All-in-One will now be reset to factory defaults.
If this works, good. Then if not, its unrecoverable.