c6180 all-in-one

[billyride2]

This All -in-One was working fine for the first three months , then the scanner started acting up.  Now I get nothing but error messages, unable to scan, copy or send fax,  after I scan one object.  Another program has already controlled the device, is another of its error messages.  And lets not forget the "cycle power and try again".  Amazing this machine can come up with so many error messages, but cant tell why it wont scan.  Do you have the same problems or a possible fix?

[grizrev]

I'm having exactly the same problem.  Has HP come up with a fix?  I have seen some very technical work-arounds suggestions, but I am not a techical geek and don't want to mess up my computer trying.  I can print to the C6180 from both laptops on my home network and scan from one but not the other.  What's the conflict on the one that won't scan, and where is the fix?

[cljones]

I'm having the same problem. I can print to the C6180 which is connected via USB cable, but I cannot copy, scan or fax. Not from the front panel or from the HP Solution Center software. I tried running the HP software/driver verification application from HP and it says that I don't have any of the supported devices connected. That's funny since I can print to the device. Hopefully, someone will discover what is going on. Apparently, a number of users have the same issue.

[Navbond007]

Hi,

I'm not sure on the first thread if the product is connected via USB or network. There is however a document for a similar issue on network scan.

I suggest you to give it a try. Here is the link for it

 http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00654095&cc=us&lc=en&dlc=en&product=1153494

If the product is connected via USB, try running scan diagnostic utility. Here is the link for the utility:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=1153494

I hope the above steps should fix the issue. 

(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

Message Edited by Navbond007 on 09-08-2009 07:21 AM

Message Edited by Navbond007 on 09-08-2009 07:22 AM

[cljones]

I have the same problem. Doesn't seem to matter whether I'm connected via ethernet, wireless, or USB. I've tried them all. I can print to the device just fine, but when I try to scan, whether I initiate the scan from the HP software or from the front panel, I receive the "...can't scan, copy or fax" error message on the device. I've tried disconnecting the power cord for 60 seconds, reinstalling the software, etc. Nothing seems to work. It's strange that so many users appear to have this same issue and HP doesn't have a posted fix for it. I'll try running the scan diagnostic utility, but frankly, I don't have high expectations.

[smartfriend]

CLJONES,

Hi there! I just wanted to ask if you are able to copy documents without using your computer?

[Violator]

does it say 'scanner failure' ?

[cljones]

Nope. Can't copy or scan. I can print, however.

[cljones]

Yes, the error message on the front panel has the header, "Scanner Failure". The body of the error message is, "Unable to scan, copy or send a fax. Press OK". I get the same error when I try to copy or scan.

[Violator]

This is hardware related. You can try doing a semi-full reset. Follow these steps:

1. Unplug the power cord from the HP All-in-One.

2. Wait for 20 seconds.

3. Press and hold # and 6 while plugging in the power cord to the HP All-in-One.

4. Release the buttons after the HP All-in-One starts up.

5. The HP All-in-One will now be reset to factory defaults.

If this works, good. Then if not, its unrecoverable.