03-07-2012 06:16 PM
Hi, is there anyone who can help me?
I have a HP PSC 1400 all-in-one printer since 2006 and my pc is running on Windows XP. No changes where made on the pc for several months.
Recently when i want to scan a document i receive a message that there is a communication failure ("Configurationdata is incomplete or damaged - code 19"). Printing and copying is still working and gives no troubles, only scanning is impossible. I already have searched for troubleshooters on the internet, but nothing solves the problem. After 3 times uninstalling everything and reinstall the software (by original cd and updated driver-download from the HP-site) nothing has changed. No patches are working, no updates,... Also the USB-cable is replaced.
The funny thing is that when i print a testpage and put it on the scanbed to configure the printer, it's working fine. Only when i juse any kind of software (HP Solution Center, ImageZone, Paint,...) or scan straight from the scanbutton on the printer, it doesn't work.
If anyone can help me, please don't hesitate to reply this message.