Question
Reply
 
Honor Student
momof4gr8kdz
Posts: 2
Member Since: ‎08-30-2011
Message 1 of 4 (8,676 Views)

cant get hp deskjet 3050 to scan to computer

I cant get printer to scan.  Keep getting "Scan error try scan from computer" message.  Suggestions????

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 4 (8,673 Views)

Re: cant get hp deskjet 3050 to scan to computer

See if this will help:

 

Scan error

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Honor Student
momof4gr8kdz
Posts: 2
Member Since: ‎08-30-2011
Message 3 of 4 (8,670 Views)

Re: cant get hp deskjet 3050 to scan to computer

Still will not work.  Ran printer status report and it states

 

Front Panel Destination List: -1

Scanner Glass Test:  Not Run

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 4 of 4 (8,649 Views)

Re: cant get hp deskjet 3050 to scan to computer

Try this document:

 

Scan in windows

 

If you haven't used this as well:

 

Scan diagnostic utility

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation