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HP Recommended
officejet pro 6830e
Microsoft Windows 7 (64-bit)

scanner light of officejet pro 6830e flashes continuously. I see so many comments but is the final answer the one from the hp expert who says it is a defect?

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Thanks.i was told by tech support that this is normal. It is in a " ready" state. My daughter has the exact same one and it also flashes. I might try the reboot just for the heck of it. Appreciate the effort..

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HP Recommended

Hi @BELINSKI,

 

I understand that the scanner light under the cover is continuously flashing. I would like to help you. This is the first time I am seeing this issue.

I wasn't sure what steps you have already tried, so I am including all the relevant ones to try.

 

I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.

 

Update the printer's firmware. HP Officejet Pro 6830 e-All-in-One Printer.

 

I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.

 

If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Have a nice day! Thank You.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
HP Recommended
Thanks.i was told by tech support that this is normal. It is in a " ready" state. My daughter has the exact same one and it also flashes. I might try the reboot just for the heck of it. Appreciate the effort..
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