deskjet 1050 j410 problem scanning

[Miguel9]

Hi

I just pulled the product out from package and installed everything as instructed. Operating system is XP 32bit, connected with usb.

I can print and copy, but unable to scan and it seems that this problem is very common.

Your reply is the first possible solution to the problem that i found from HP employee, but are you serious about this?

This problem seems to appear on mac, win 7, xp 32bit, xp 64bit, vista, and you suggest resetting OS? Maybe the solution would be in fixing your product/software???

Can't believe how ridiculous this situation is. When I buy a product i would expect it to work!

It's like buying a car and finding out that you can steer and drive, but you can't brake

Please provide us the means to make our puchases work properly.

[pcwizard]

Hi 

How do you have the printer connected to your computer?

Run the utility, and check out the steps in the document at the links below. Let me know what you find out?

HP Scan Diagnostic Utility:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-96506-1&cc=us&dlc=en&lc=en&...

An error occurred while communicating with scanning device:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00040499&tmp_task=solveCategory&cc=us&dlc=en&la...

[Miguel9]

Solution was found!

I tried different usb-ports, and the ones in the front panel worked.

For some reason scanning was impossible through usb 3.0 port, but in usb 2.0 everything is working ok

Hope this will help others too.

Here is some information about usb in my computer. Let me know if you would need more information. So the device was connected to "USB Composite Device    USB\VID_03F0&PID_8911\CN1C813HTK05QT" earlier

ASMedia XHCI Controller    PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&2BA546C5&0&0038
Generic USB Hub    USB\VID_05E3&PID_0606&ASMEDIAUSBD_HUB\6&622A1D7&0&1
HID Keyboard Device    HID\VID_046D&PID_C30E&MI_00\7&21544383&0&0000
HID-compliant consumer control device    HID\VID_046D&PID_C30E&MI_01&COL01\7&282FA3F&0&0000
HID-yhteensopiva hiiri    HID\VID_046D&PID_C03D\6&39B5B86D&0&0000
HID-yhteensopiva laite    HID\VID_046D&PID_C30E&MI_01&COL02\7&282FA3F&0&0001
HP Deskjet 1050 J410 series    USBPRINT\HPDESKJET_1050_J410_SERIES\8&139EB419&0&USB002
HP Deskjet 1050 J410 series (USB)    USB\VID_03F0&PID_8911&MI_00\7&DC14EF9&1&0000
Standard Enhanced PCI to USB Host Controller    PCI\VEN_1002&DEV_4396&SUBSYS_83891043&REV_00\3&267A616A&0&92
Standard Enhanced PCI to USB Host Controller    PCI\VEN_1002&DEV_4396&SUBSYS_83891043&REV_00\3&267A616A&0&9A
Standard OpenHCD USB Host Controller    PCI\VEN_1002&DEV_4397&SUBSYS_83891043&REV_00\3&267A616A&0&90
Standard OpenHCD USB Host Controller    PCI\VEN_1002&DEV_4398&SUBSYS_83891043&REV_00\3&267A616A&0&91
Standard OpenHCD USB Host Controller    PCI\VEN_1002&DEV_4397&SUBSYS_83891043&REV_00\3&267A616A&0&98
Standard OpenHCD USB Host Controller    PCI\VEN_1002&DEV_4398&SUBSYS_83891043&REV_00\3&267A616A&0&99
Standard OpenHCD USB Host Controller    PCI\VEN_1002&DEV_4399&SUBSYS_83891043&REV_00\3&267A616A&0&A5
USB Composite Device    USB\VID_046D&PID_C30E\5&33CEE4BA&0&2
USB Composite Device    USB\VID_03F0&PID_8911\CN1C813HTK05QT
USB Human Interface Device    USB\VID_046D&PID_C03D\5&33CEE4BA&0&1
USB Human Interface Device    USB\VID_046D&PID_C30E&MI_00\6&34EB8AF2&0&0000
USB Human Interface Device    USB\VID_046D&PID_C30E&MI_01\6&34EB8AF2&0&0001
USB Printing Support    USB\VID_03F0&PID_8911&MI_01\7&DC14EF9&1&0001
USB Root Hub    USB\VID_040E&PID_0100&ASMEDIAUSBD_HUB\5&2161CE26&0&0
USB Root Hub    USB\ROOT_HUB\4&1A5E08AA&0
USB Root Hub    USB\ROOT_HUB\4&36AC09D0&0
USB Root Hub    USB\ROOT_HUB20\4&20D008E6&0
USB Root Hub    USB\ROOT_HUB\4&1439A827&0
USB Root Hub    USB\ROOT_HUB\4&2386B151&0
USB Root Hub    USB\ROOT_HUB20\4&7EEAF3B&0
USB Root Hub    USB\ROOT_HUB\4&1B906A66&0

[Needscannernow]

Hello, My bran new HP printer/Scanner will not let me scan something and save it on my computer, I need the project by tomorrow morning! PLEASE HELP! What am I doing wrong?!!?

[pcwizard]

Hi

Run the following utility, and also check the WIA settings.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114802&cc=us&dlc=en&lang=en&lc=en&product=406...

Follow the steps below to check the WIA Service:

1. Type services.msc in run or search program and files

2. Scroll down to the WIA Windows Image Acquisition

3. Make sure that this service is running. Click Stop, and then Restart to make sure

4. Restart the computer

Restart the Dependencies services:

1. Click on Start, in Search box type “services” without quotes.

2. Scroll down until you see Windows Image Acquisition (WIA).

3. Double click on it and go to the tab called Dependencies.

4. 2 services should be listed.

5. Exit that window and look for Remote Procedure Call (RPC).

6. Make sure it’s on manual or if it is on Auto, just leave it. Make sure the service is started though.

7. Go to Shell Hardware Detection and Double click.

8. Set the Start up Type as Manual and hit Apply.

9. You should be able to Start the service by hitting Start.

10. Now you are done and the Twain Manager should be working and not give you an error. If the error still occurs, make sure you downloaded the new twain_32.dll file and place it in C:Windows>twain_32 replace the new twain_32 with the old. This should fix your problem

Check dependencies or sub dependencies:

Right click on WIA (Windows Imaging Acquisition) selecting first properties and then the dependencies tab. It should list: Remote Procedure Call RPC  and  Shell Harward Detection

Under RPC it will then list DCOM Service Process Launcher and RPC Endpoint Mapper Go back to the main services.msc list and then right click and start all the items listed as dependencies or sub dependencies under WIA

[denno]

No instructions for scanning.  Please advise.