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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎07-03-2016 05:46 AM

HP Recommended
Product: Envy 5530
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I'm not able to use the scan to computer function from the printer front panel to a recently updated PC.

On the front panel I press 'Scan', then 'Computer'. The name of the computer I want to scan to is listed, so I select it. Then the scan preview screen appears and I press 'scan'. After a waiting display I'm told that the computer is not responding, to check the cable, etc..

 

The PC is turned on, and user logged in.

Printer is connected direct to PC using USB cable.

PC OS is Windows 10 64-bit.

Printer is Envy 5530 all in one.

HP Print and Scan doctor found no problem.

I've tried with firewalls disabled.

I've uninstalled and re-installed a couple of times (using a new download from HP).

When I open the printer software 'manage scan' is not listed (Only Scan item is 'Scan a Document or Photo', which works).

Test page prints from PC.

 

A different PC (running Windows 8.1, connected via network) seems to work.

 

Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2016 06:21 AM

HP Recommended

Hi,

Thanks for using the HP Forums.  Can you try this:

 

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer


Try this Uninstaller from Microsoft 

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are installing via USB connection, plug in the USB cable only when prompted by the software.

 

Let us know if that works!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-03-2016 06:21 AM

HP Recommended

Hi,

Thanks for using the HP Forums.  Can you try this:

 

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer


Try this Uninstaller from Microsoft 

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are installing via USB connection, plug in the USB cable only when prompted by the software.

 

Let us know if that works!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎07-17-2016 01:08 PM

HP Recommended

Hi greenturtle,

 

Thanks for the advice, it seems to have done the trick. In my previous attempts I hadn't uninstalled the software, only the printer. I'd thought that re-installing the software would overwrite any problems but I guess not since I had to uninstall the software to get it to work.

 

Sorry for the delay in replying - the problem was with my parents' computuer and printer and I don't visit as much as they'd like!

Was this reply helpful? Yes No

‎07-17-2016 08:09 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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