HP Support Forums
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Hi, hope you are doing well, and here in the forum community we can help you find resolution of your issue.
Let’s make sure that we collect the most possible information may be relevant to your issue. Please bear in mind the more information that you provide to us the better picture we will have about the factor or factor that are contributing to your situation.
Please provide to us as most of the following information as possible to you.
~ OS Operating system i.e. Apple, Win, Linux. Let’s us know if the operating system is updating automatically or not. If you are able please let us know the build.
~ Complete printer model i.e HP Photostat c310a.
~ Please include any other information that you feel may be relevant.
I reintegrate the fact that the more information you include, the better the chances of all members of the community to gather a complete picture of your situation and this will increase the probabilities being able to help you in a promptly and more effective matter.
Thanks;
RobertoR
