05-08-2013 08:46 AM
Recently the front touch screen on my 8500 has stoped responding in the right bottom corner... the area where the "Ok" button normaly appears. All other fucntions work fine but I am unable to clear messages and get back to the home screen to do fucntions like copy. I have searched the interface on the computer and and turned off and on every alert and change I can find with no results. Any suggestions?
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05-08-2013 08:52 AM
I see that you're having an issue with the printer's screen. I would suggest doing a Hard Reset with the printer and also updating the firmware.
What OS do you have the PC that's connected to the printer?
Unplug the power cord from the printer and wall
Wait 30 sec
Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge
Let me know the outcome.
05-08-2013 09:15 AM
Please try the below mentioned steps ..
Step 1 >
- Unplug the Power cord from back of the prnter while it is ON.
- Unplug any other cables connected to the Printer ( USB or Ethernet / Phone cable )
- Wait for 30 seconds.
- Plug in only the Power cable, and the printer would power on .
- If the printer screen is no more frozen, only then connect the other cables if any.
If the above step does not resolve the issue , then ..
Step2 > Click the below URL and download to run the "Firmware" .
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05-09-2013 10:55 AM
No luck on the hard reset... tried this twice and still have no response in the bottom right corner. I am running this All-in-One off of a Mac running OSX 10.8.3.... How do you do a firmwear upgrade?
Thanks in advance
05-09-2013 12:00 PM
Firmwear upgrade took but did not fix issue. However, I was able this time to clear alerts in the HP app allowing me to return to the home screen on the printer. All areas of the screen work save for the bottom right corner whenever an "OK" message comes up. Now that I can clear back to the home screen this will work until I purchase a new printer with better ink usage.
Thanks for your help!
10-05-2013 05:30 PM
I have exactly the same issue. I have replaced 2 of the printer inks and the screen is asking me to confirm the inks are genuine. I click on OK in the bottom right hand corner and nothing happens. The ? works of as does the return button
I have done a hard reset and also updated the firmware as above. what else do I need to do. It is a real issue as I cannot copy anything
10-07-2013 09:14 AM - edited 10-07-2013 09:38 AM
I understand you're unable to by-pass a certain screen on the front panel of the printer.
1.) Click on the link below and it will explain how to clean the printheads that you have installed in your HP Officejet Pro 8500A:
http://goo.gl/ve2JNX (When it asks to hold the " OK " to get the carriage to move over, press the "Change Printhead" option instead).
2.) Remove all of the cartridges that are installed.
3.) Clean the copper strip that you'll find on the bottom of each cartridge with something like a lightly dampened Q-tip. (Only dampen the Q-tip with water).
4.) Make sure the cartridge contact is completely dry before installing them back into the printer.
Let me know how it goes!
10-07-2013 09:22 AM
Thanks for the reply. The link goes to a dead page saying
page cannot be found
(This document is no longer available. We are sorry about any inconvenience.)
Can you let me have a correct link?
10-07-2013 09:38 AM
I apologize about the previous link not working. Let me know if it works this time: