Question
Reply
 
Top Student
kncaec
Posts: 5
Member Since: ‎09-09-2011
Message 1 of 34 (32,947 Views)
Accepted Solution

how to get rid of black lines on printed and scanned documents

When I print, copy and/or scan on my officeject 6500 wireless I get a black line down the page.

Teacher
jandsbob
Posts: 128
Member Since: ‎09-08-2011
Message 2 of 34 (32,946 Views)

Re: how to get rid of black lines on printed and scanned documents

That's really odd, it should be doing it on all three unless there are multiple issues.

 

Are the line's horizontal or vertical (when the paper is portrait, not landscape)?

Are they in the same spot every time?

When you copy is there more than one line?

When you print is there more than one line?

When you scan is there more than one line?

 

Top Student
kncaec
Posts: 5
Member Since: ‎09-09-2011
Message 3 of 34 (32,943 Views)

Re: how to get rid of black lines on printed and scanned documents

It is portrait and one vertical line all the way down the paper

Teacher
jandsbob
Posts: 128
Member Since: ‎09-08-2011
Message 4 of 34 (32,939 Views)

Re: how to get rid of black lines on printed and scanned documents

does it happen only through the doc feeder or do scans from the flatbed do it as well?

Teacher
jandsbob
Posts: 128
Member Since: ‎09-08-2011
Message 5 of 34 (32,937 Views)

Re: how to get rid of black lines on printed and scanned documents

While I wait for your response I'll post the most likely cause:

 

Lift the lid.  Now lift the document feeder lid, it opens to the left. You'll see the feeder mech, you want to lift that to the left as well, it will raise 2 inches or so. See that section of glass underneather it? Clean it. Really good. 

 

Then you see the white piece of plastic above the glass, clean that really good too.

 

If it's a perfectly vertical line it's probably caused by some dirt in there, what happens is the scanner bulb sits in one place, the paper is then dragged over the same spot. If there's a speck of dust there, it covers the whole page, top to bottom. You clean the white piece because there could be dirt on there, then when the bulb shines through the paper, it's reflecting back as a dark spot.

Top Student
kncaec
Posts: 5
Member Since: ‎09-09-2011
Message 6 of 34 (32,935 Views)

Re: how to get rid of black lines on printed and scanned documents

Only when I use the feeder.  I lifted up all of the covers and cleaned the entire glass with a soft dry cloth and it still makes the line.

Teacher
jandsbob
Posts: 128
Member Since: ‎09-08-2011
Message 7 of 34 (32,932 Views)

Re: how to get rid of black lines on printed and scanned documents

If it's only the feeder then there is definitely something there. Might not be something you are able to get (might be dust trapped under the glass, or a nick in the glass.

Top Student
kncaec
Posts: 5
Member Since: ‎09-09-2011
Message 8 of 34 (32,921 Views)

Re: how to get rid of black lines on printed and scanned documents

I tried again today with a damp cloth and finally the line is gone.  Thanks so much for the help.

Honor Student
ferne
Posts: 3
Member Since: ‎02-09-2012
Message 9 of 34 (32,236 Views)

Re: how to get rid of black lines on printed and scanned documents

the lines are just thru the feeder

Honor Student
ferne
Posts: 3
Member Since: ‎02-09-2012
Message 10 of 34 (32,236 Views)

Re: how to get rid of black lines on printed and scanned documents

just thru feeder

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation