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‎10-19-2016 07:44 AM

HP Recommended
Product: hp photosmart 7525
Operating System: macOS 10.12 Sierra

I recently bought an Imac and now I can't get my hp 7525 to scan properly. It says unable to connect to web services. I have tried uninstalling wirless and re-connecting.  please help!!

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2016 02:53 AM

HP Recommended

Hi,

Apologies for jumping in.

 

To add further, the latest firmware MUST be installed to maintain web services connectivity.

 

Click the Setup icon and select Tools, then print a Printer Status Report.

 

Locate the listed firmware, if it is a lower value than ELM1CN1607AR (see bold numebrs) you will must update the firmware.

 

Unfortunately a Mac OS firmware update utility is not currently available, therefore you will must use a Windows PC to update the printer:

http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-Photosmart-7520-e-All-in-One-Printer-se...

 

Once getting the latest firmware, try using Web Services again and check for any difference.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎10-20-2016 07:34 AM

HP Recommended

Hello @Beckyw1, Hope you are well!


Thank you for joining HP support forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel.

 

I understand you are having trouble while accessing the web-services. Let’s try to assign a manual DNS address. This normally helps to fix similar issues.

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

 Now try accessing the web services and check.

 

Hope that helps. Let me know!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎10-23-2016 02:53 AM

HP Recommended

Hi,

Apologies for jumping in.

 

To add further, the latest firmware MUST be installed to maintain web services connectivity.

 

Click the Setup icon and select Tools, then print a Printer Status Report.

 

Locate the listed firmware, if it is a lower value than ELM1CN1607AR (see bold numebrs) you will must update the firmware.

 

Unfortunately a Mac OS firmware update utility is not currently available, therefore you will must use a Windows PC to update the printer:

http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-Photosmart-7520-e-All-in-One-Printer-se...

 

Once getting the latest firmware, try using Web Services again and check for any difference.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-25-2016 10:33 AM

HP Recommended

Shlomi

Thank you!!! That worked!! Had been working on the problem  for days ;-0

 

Was this reply helpful? Yes No
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