hp Officejet 8500a Plus won't print documents but no errors

[jnfr73]

My HP 8500a Plus all in one has been working beautifully since I purchased it.  Last week it stopped printing my documents.  I can send faxes, and it will receive faxes.  It says "printing page 1" and just hangs there and does nothing.  When I try to copy from it it does the same thing.  It says "now copying page 1/1" and just hangs there.  I also can't print to it.  Recognizes the print job but hangs up and won't print it.  I have tried restoring to factory settings, unplugging it and waiting etc etc.  Can someone help?!

[pcwizard]

Hi jnfr73,

Run the following utility.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104282-2&cc=us&dlc=en&lc=en...

[jnfr73]

Thank you for the link! It checked it said everything was good. I hit the "test print" and it sent it, my printer is now hung up and saying now printing but not doing anything.

[pcwizard]

Hi jnfr73,

Remove all the cables from the printer, and unplug the unit for 1 to 2 minutes. When you plug it back in make sure that the power is connected directly to the wall outlet. Let me know if you can make a standalone copy from the printer?

[jnfr73]

I just did that.  It still won't print.  I can't make copies or receive faxes.  I just replaced my ink cartridges.  Could that be it?  They were new HP cartridges.

[pcwizard]

Hi jnfr73,

If you still have the old cartridge put them back in and see if the printer starts working again.

What happens if you try printing from a different computer?

Can you print the self test page from the printer?

Print a self-test report from the control panel

1. Load letter or A4, unused, plain white paper into the product input tray.
2. Press the Power button ( ) to turn on the product.
3. On the product touch screen, touch the Right Arrow ( ) to display the second navigation screen.
4. Touch Setup ( ) on the control panel display. The Setup Menu displays.
5. Touch the Down Arrow ( ), and then touch Reports .
6. Touch Printer Status Report . The self-test report prints.

[jnfr73]

I don't have my old cartridges. I sent them to be recycled. It will go through all of the steps on the self-test but it just hangs at the "now printing" step.

[pcwizard]

Hi jnfr73,

Run the following firmware udpdate below.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89897-4&cc=us&dlc=en&lc=en&...=