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Student
Posts: 1
Member Since: ‎01-30-2013
Message 1 of 2 (258 Views)

hp deskjet 3050A Series J611 all in one scanner problem

I have just bought this new printer and when i set it up i can print but when i want to scan it says" cannot connect to computer what should i do

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Regents Professor
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 2 (240 Views)

Re: hp deskjet 3050A Series J611 all in one scanner problem

[ Edited ]

Did you download the FULL FEATURE software and drivers?

Run the print and scan doctor and see what the results are.

http://support.hp.com/us-en/document/c03286146

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