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annelever3
Posts: 1
Member Since: ‎01-30-2013
Message 1 of 2 (139 Views)

hp deskjet 3050A Series J611 all in one scanner problem

I have just bought this new printer and when i set it up i can print but when i want to scan it says" cannot connect to computer what should i do

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Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 2 (121 Views)

Re: hp deskjet 3050A Series J611 all in one scanner problem

Did you download the FULL FEATURE software and drivers?

Run the print and scan doctor and see what the results are.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146

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