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‎04-17-2014 09:26 AM - edited ‎04-17-2014 09:29 AM

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My printer has low ink and no colour but all I want to do is scan... how can I get this done. it is urgent. I work with windows xp, and the scannig feature does not even show as an option in my printers and devices. 

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‎04-21-2014 11:57 AM - last edited on ‎03-06-2017 01:30 PM by HP Administrator

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Hi dawner17,

 

Welcome to the HP Forums.

 

I see by your post that you are unable to scan and the printer has low ink and no colour.
I will be happy to help you.

 

If the printer is in a error state, then you will not be able to continue printing or scanning.

 

I have provided a document to go through the steps to see if it will resolve this issue.

 

Windows XP: A 'No Scan Options' or 'Scan settings are not set' Message Displays on the Printer.

 

Hope this helps.

 

Thank you for posting on the HP Forums.
Have a great day.

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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