hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok (14457 Views)
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Honor Student
raf12
Posts: 2
Registered: ‎09-25-2011
Message 1 of 8 (14,457 Views)

hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

[ Edited ]

hp officejet 6500 model e709a,  what do I do to fix this issue

 

 

All fixed.  HP tech support uninstalled drivers then installed "full feature software & drivers". 

Grad Student
ashu_b
Posts: 255
Registered: ‎09-19-2011
Message 2 of 8 (14,446 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

You will need to Activate the scan to Computer everytime you want to scan.

This is because, by default, the software is not running in the background.

If you have installed the complete Software given with this product, you can go to Start>HP>HP Officejet 6500

This will open up the Solution Center.

In this, you can select the option for Activate Scan to Computer. (Assuming you are using HP OJ 6500 A)

 

Once this is done, you should be able to see the Computer and scan options on your front panel.

 

I work for HP.
Honor Student
raf12
Posts: 2
Registered: ‎09-25-2011
Message 3 of 8 (14,442 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

Thanks for the info.

 

I do not have the software for my hp 6500 printer.  Downloaded drivers for new computer from hp site.  Can Best Buy Geek squad help me with this?? 

Tutor
MamaZappa
Posts: 11
Registered: ‎04-06-2010
Message 4 of 8 (14,417 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

[ Edited ]

(never mind, I think I posted this to the wrong thread).

Master's Graduate
kawaii_aoi
Posts: 368
Registered: ‎09-10-2011
Message 5 of 8 (14,406 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

Hi raf12,

 

You can download the software from this forum. Locate Support & Drivers at the top of the page or you can download here!

*Take note of your operating system before downloading.

 

Hope this works for you!

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Cheers! :smileyhappy:

* If this post has helped you, the White Kudos star on the left is a great way to say thanks!
* Please mark Accept As Solution if it solves your problem so other users can benefit as well.
Student
Emilyudler
Posts: 1
Registered: ‎02-26-2013
Message 6 of 8 (8,324 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

says starting scan but scan doesn't start

 

Top Student
banghi
Posts: 7
Registered: ‎08-31-2013
Message 7 of 8 (4,862 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

how do i scan a photo from hp officejet 4500 to windows 8

Top Student
banghi
Posts: 7
Registered: ‎08-31-2013
Message 8 of 8 (4,861 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

how do i scan a photo from hp officejet4500 printer  to windows 8

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