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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-16-2013 05:57 AM

HP Recommended

I'm tring to 'scan to document' multiple pages  - problem is every time I do this the 1st page comes out blank and the actual document only starts on page 2 - what am I doing wrong please?  I'm sanning on HP photosmart  6510

Many thanks

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‎09-17-2013 09:55 AM

HP Recommended

Hi reverendmother-

 

Out of curiosity, what happens if you scan just 1 page?   Is that blank?    Are you scanning from the flatbed or feeder?   What paper size are you scanning?

 

Thanks!

I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.
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‎09-17-2013 03:51 PM

HP Recommended

Hi

I'm using a flatbed scanner and I try to scan just one page and it too came out blank - this only happens when I scan document to file - not photograph to file

Many thanks

RM

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‎09-18-2013 09:54 AM

HP Recommended

Hi Rm,

 

Ok, when you do the scan, I assume you see the page correctly in the preview prior to saving it, correct?    It's only when you save the page that it comes out blank?

 

If you change the file type from PDF to something else for Document To File, does it work?

 

Again, assuming this is PDF... what PDF viewer are you using?   Have you tried opening the PDF on another computer to see if it looks OK there?    It could be that your PDF viewer (most commonly Adobe) is corrupted and that you might need to uninstall the PDF viewer and reinstall the latest version.

 

Jeremy

I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.
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‎03-13-2017 09:20 AM

HP Recommended

HP Printer Assistant option does not even exsist on mine. I have software, reloaded w/enable scan to computer ...still not there. How do you do Danielle fix below

 

"I figured out a way around it by going under wireless settings and completely reconnecting my computer to the printer by entering the address again"

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