Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎09-12-2013
Message 1 of 5 (619 Views)

hp photosmart c4680 scan error

Hi, I have a Photosmart C4680 that has always been functionning well untill today. When I try to scan I have this error message: Scan error. Try to scan from computer or see documentation. Otherwise, printing still works...

Does anyone knows how to solve that ? 

Thanks

Reply
0
PhD Student
Posts: 762
Member Since: ‎11-01-2009
Message 2 of 5 (608 Views)

Re: hp photosmart c4680 scan error

Hi,

 

Please download and run the HP print scan doctor

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-120776-1&cc=us&dlc=en&lc=en...

 

If it doesnt resolve the issue then

Uninstall the software and restart the comp....

Go to Adobe.com and install or update to the latest flash player....

Reinstall the software.....

 

Hope this helps....

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Honor Student
Posts: 2
Member Since: ‎09-12-2013
Message 3 of 5 (603 Views)

Re: hp photosmart c4680 scan error

Hi, thanks for your answer, but the document isn't compatible with Mac...

PhD Student
Posts: 762
Member Since: ‎11-01-2009
Message 4 of 5 (598 Views)

Re: hp photosmart c4680 scan error

Hi,

 

Sorry about it...since the OS was not mentioned i thought it was windows....

 

but if you have mac then this steps wont work...

 

Sorry....

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
PhD Student
Posts: 762
Member Since: ‎11-01-2009
Message 5 of 5 (595 Views)

Re: hp photosmart c4680 scan error

Hi,

 

I'm not a MAC expert but You can try out this HP document

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00274694&tmp_task=solveCategory&cc=us&dlc=en&ju...

 

Hope this helps....

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation