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09-03-2013 08:03 AM
Sorry that you are having a problem with the copy portion of the printer.
Try to perform a hard reset on the printer. Unplug the power cord from the back. Leave it out for 30 seconds and plug it back in.
Make sure it is plugged into a wall outlet.
Also clean the glass with lint free cloth and water.
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
I work for HP