laser jet pro MFP M126nw scanning and copying issue

[drmgr_04]

hi every one

 I AM USING WINDOWS 10 64BIT 

I HAD PROBLEM WITH SCANNING AND COPYING AFTER I CHANGED TO WINDOWS 10 I HAD NOT USED MY PRINTER FOR SO MANY DAY. NOW I STARTED USING THAT INTIALLY I WAS NOT ABLE TO PRINT,COPY AND SCAN. I REINSTALLED WITH CD GIVEN WITH THE PRODUCT AND AFTER THAT I REINSTALLED WITH THE HP DOCTOR. AFTER THAT ALSO I AM NOT ABLE TO SCAN AND COPY. BUT THE PRINTER IS STARTED WORKING. NOW I WANT HELP REGARDING COPY AND SCAN.

[HevnLgh]

Hello @drmgr_04,

Welcome to the HP Support Forums! 🙂 I see you are running into some problems trying to Copy and Scan with your LaserJet Pro MFP M126nw. You are able to print since upgrading to the Windows 10 Operating system.

I would like you to perform a Hard Reset: 

1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.

2. Unplug the other end of the cord from the power source.

3. If there is a power module on the power cord, disconnect one end and reconnect it.

4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).

5. Plug the power cord into the back of the printer.

6. The printer should automatically power back up. If it doesn't, turn it on with the power button.

7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.

8. Connect any other needed cables to the printer.

I would now like you to perform a Copy, are you able to make one or does this still fail?

If you are unable to make a standalone Copy, I suggest contacting our technical support at http://support.hp.com/us-en/contact-hp as it may be the hardware. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

 http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

[drmgr_04]

HARDWARE TEST DONE BUT NO RESPONSE

[Rainbow7000]

Thanks for responding @drmgr_04,

As the hardware test resulted in no response, there is most like a hardware failure within the unit. Please follow the steps below to reach HP directly to discuss your replacement printer options.

Thank you!

Contact HP:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear

[drmgr_04]

i am not able to update firware

[Rainbow7000]

Hi there 🙂

As there seems to be a hardware failure, this is most likely why the firmware will not update. I would still suggest contacting HP to see about a new printer.

Have a great day 🙂