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04-24-2009 09:15 PM
05-13-2009 02:36 PM
I signed up just to respond to you because we are having the same problem here at work. We recently bought an HP Officejet Pro 8500 printer and have had the problem since then. I can help you with the printing of your document, but if you want to fax it, I don't know what to tell you. Our faxes are being received by people and not printing correctly because of the size of the scanned document (35.39" x 45.51"). All you have to do to print this correctly is go to File>Print to open up the print dialog box (or hit CTRL + P). Make sure the orientation is the way you want it (Portrait or Landscape) and that you are printing it on the correct size paper.
Right under Page Handling (the third section down on the left side of the Print dialog box, in blue writing), there is a spot where you choose how many copies to print. Directly below that is Page Scaling. Usually, "None" is the default. For documents that are the wrong size (like ours!), change that to "Fit to Printable Area." In the Preview section on the right, the page view to be printed will change and you should see your entire page fit that area, instead of one tiny corner of the page, which was the previous view. I never had to use this before, which is why it took me so long to figure out what to do to troubleshoot this problem.
I still haven't figured out how to scan our docs to be the right size (8-1/2" x 11"), but at least we can print it out correctly if it's wrong. I hope this helps you!
07-07-2009 03:39 AM
I have had a similar problem using a new HP 309A All in one
Here is the problem I have
The new printer 309A using solution centre version 12 increases the page size from A4 to a paper size of 4.166 times the original - see image properties in adobe acrobat at 900mm by 1237mm - it changes the size by a factor of 300/72 = 4.166 - if you scan at any other resolution it changes the size proportionally by a mutiplying factor of the scan resolution divided by 72
This problem occurs in both the pdf and jpg image format
It appears to be problem with HP software Solution Center 12 and linked scanning files
So far in spite of numerous emails to HP support there has not been any solution offered and HP even seem reluctant to believe their software version 12 is faulty
Bye the way earlier versions of Solution Center work fine - such as version 7
11-25-2009 11:00 PM
11-26-2009 03:39 AM
11-27-2009 12:17 PM
01-27-2010 08:56 PM
I'm having the same problem with the document size when scanning with the c309A printer.
I'm running Windows Vista (64bit) off an HP laptop. The problem disappears if I scan as a searchable pdf, although I'd still like to be able to scan documents as a normal pdf.
If anyone is still paying attention to this thread, I have a couple questions:
Did the updated version of the Solution Center (13.0) solve this for everyone? It did not fix the problem for me and I'm trying to figure out why.
If you've had success, how did you install the update? In other words, did you uninstall the old software and re-install everything off the web, or did you just download the Solution Center 13.0 from the website?
Has anyone had any luck just replacing their printer?
HP tech support has been helpful but was unable to reach an actual solution.
Thanks for any help in advance.
02-01-2010 07:23 AM
I'm a Mac user with a 8500 DeskJet Pro Premiere all-in-one and I finally gave up and purchased Ed Hamrick's VuScan software, which works like a charm. Just checked and it is also available for Windows, too. See http://www.hamrick.com/vuescan/vuescan.htm
Download the trial version and give it a whirl. Do report back here. My letter-size docs stay that size now, thank goodness.
P.S. I thougt *I* was the only one still following this thread.
02-01-2010 07:50 AM
Does the page dimensions problem only occur with normal pdf, or is there a problem with bmp, and tiff files?
The latest version of software should be under the Windows 7 drivers section for your printer. Here is the link to the OJ 8500.
I do not think the problem is with your printer, but with the file saving portion of the software. I would also think that scanning with WIA (scanner and camera wizard, or windows fax & scan) would not have this problem.
02-02-2010 02:26 PM - edited 02-02-2010 04:40 PM
"This problem is completely solved by using HP solution centre version 13."
Afraid not. My just-purchased Photosmart Plus B209a scans an 8½x11 page of text at 33x42.78 inches, producing a file of 98k. This machine came with Solution Center version 13. Just checked for updates and I'm good.
But when I initiate the scan from Acrobat 8 Standard, I get a 43k file with the proper page size. Resolution is 300 dpi in both cases.
No biggie, since I only need to do the occasional flatbed scan. But scanning from this machine's touchscreen would certainly be more convenient..
To previous posters who have described themselves as volume scanners, get a Fujitsu Scansnap. Greatest thing since canned beer.