01-22-2012 07:28 PM
1. Product Name and Number-
HP ENVY 100 e-All-in-One D410 series - Product # CN517A - Model# 410A
2. Operating System installed (if applicable)
Windows 7 64-bit
3. Error message (if any)
Turn printer Off and then On. If the problem is not fixed, the scanner component is broken and cannot Copy or Scan.
(Have shut down printer several times no change)
4. Any changes made to your system before the issue occurred
No Changes stopped in mid scan
What do I do next?
- Testing Your HP Fax Machine with the HP Fax Test Service
- A Communication or Connection Error Displays When Scanning
- Scan Using Full Feature HP Software (Windows 10)
- HP Photosmart 7510, 7515, ENVY 110, 114 Printers - Restoring eFax Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax