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09-08-2011 09:04 PM
I have an officejet 4500 and it only prints off the computer. When I place a sheet on the glass it will not scan and copy. I have tried the troubleshooting tips in the manual but nothing helps. I don't get a message but the exclamation mark is blinking.
09-09-2011 03:43 PM
the exclamation mark is for indicating if there is paper loaded....try to test the functionality of the printer alone...try print a test page from the printer...then try updating the firmware of that printer.....tell me if it works
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09-10-2011 08:56 AM
I updated the software and it didn't make any difference. I'm thinking that the problem started after I had faxed some papers. Maybe that jammed something up in the circuits. Do you know of a reset button? Thanks for the help though, it is appreciated.
09-21-2011 08:03 PM
Try running the HP Hardware Diagnostic Tool. Follow the link below.
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11-28-2011 07:37 PM
I have a similar problem. When I try to make a copy, I get the flashing exclamation point and nothing comes out. I hear the scanner mechanism clunking around, but it doesn't seem to move. How do I update the firmware? Thanks