HP Support Forums
Join in the conversation.
01-10-2012 03:31 PM - edited 01-10-2012 04:43 PM
Do not go out and buy a new printer yet! It may be possible to fix the problem!
You didn't say what kind of computer you are using, I will provide a general guide to get you pointed in the right direction. Read through and then pick where you want to start.
Install Printer Driver / Software
If your printer stops working (and it’s not a hardware problem), it may be due to software or driver issues. There are tools to help you diagnose the problem and help documents to guide you to success.
In many cases, you can (re)install Full Feature Software for your printer to enhance its capabilities and provide a complete printing experience.
Help Files - Print and Network Issues:
If you are not running Windows 7, go all the way to the bottom of the document and Click on "See Also" for links to Vista and XP documents. Even if you are running "7", there are some other links in the "See Also" section that may help you.
Description Scan Diagnostics: HP Scan Diagnostic Utility was created to help users troubleshoot and correct connectivity problems with HP All-in-One devices and software on Windows-based computers. Follow the on-screen instructions to run the utility.
Description Print Diagnostics: HP Print Diagnostic Utility was created to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing.Follow the on-screen instructions to run the utility.
This is your online reference guide to setting up your home network and HP printer for wireless printing.
If you have recently changed your operating system (OS) to Windows 7, this document is your guide to getting your HP printer working with the new operating system.
The drivers for your HP product are already included in the new Windows 7 operating system! You do not need to download drivers to use the product. Keep reading to learn how to install the print driver
A print driver is a software program that allows the computer to run the HP product that is in Windows 7 (in-OS drivers) with your HP product.
If you want to (re)install the basic driver or Full Feature Software:
Drivers control hardware connected to the computer (wired or wireless).
Software controls the programs that interact with the User.
- Go to the top of the forum page to Support and Drivers
- Enter your Printer Model information, and then go to Software and Drivers...
- Enter your Operating System in the Drop-down menu... Scroll down
- Look for category Driver Product Installation
- Select the appropriate Basic Driver or Full Feature Software – if available for your printer …
- Save the *.exe installation package on your computer -
- NOTE the name and the location - the *.exe file will likely save to "Downloads"
NOTE: There is sometimes a lot of information at your printer’s website. Be sure to take an extended look at what’s available.
Previous Install of Full Feature Software:
If you have installation problems with the Full Feature Software, you may have to remove a previous copy of the software.
Control Panel > Programs and Features > find “your software package”
> Right-Click and Uninstall
Previous Printer Driver:
If you have problems with driver installation, you may have to remove any previous print driver for your printer. You will see the driver only if the printer is connected to the computer (wired or on the network). The Device Manager only controls hardware devices it can “see”.
Control Panel > Device Manager > Imaging Devices >
“Officejet print Driver” > Right-Click > Uninstall
If you remove software and/or driver:
REBOOT your system and log in
NOTE: If you don't wish to reboot, then at least CLEAN the registry.
Need a registry cleaner? Download the free version of CCleaner – see below.
Install the new Software / Driver:
If you have 'Admin' rights, you can Double-Click on the *.exe package to install it
Highlight the file, Right-Click, Select 'run as Administrator', and install the Software / Driver.
HINT: Keep the *.exe file(s) - you can reuse if needed.
Sometimes all you need to do is Kick the computer. This method works for a variety of connection and ‘stuck’ program ills.
- Disconnect all external devices first.
- Remove AC power and the battery
- Press and hold power button for at least 20 seconds (Dragon-fur says, "... I like 60 seconds.")
- Reinstall only AC power for first startup.
- Power on - Log in
- Test the sound
- Next time you shut down the system, put the battery back in.
You can ignore the bit about leaving the battery out; if you like - just put the battery back in the first time and be done with it.
Speccy - System Information Tool – (Select and install the Free Version):
Sidebar: Speccy contains a core / CPU temperature monitor in its box of tools, a software list, and lots of helpful information.
Registry Cleaner – CCleaner (Select and install the free version):
NOTES on Registry Cleaners:
Registry cleaners will usually do no harm – however, anytime you affect the registry with changes, you risk your system’s stability. CCleaner does include the offer to make a backup of your registry prior to making any changes.
If you select to download and install another registry cleaner, please uninstall CCleaner. One of these things on the system at a time is enough…
If a registry Cleaner does not offer to do a backup prior to making changes: be sure you EXPORT the registry manually PRIOR to using the cleaner. If anything happens that you don’t expect, you will have an extra layer of protection on which to fall back.
IMO: Stay away from Registry Mechanic. I had this on my systems – it has been cleansed, removed, deleted, and dropped in the Zeros bucket. This is a Personal Opinion.
It is my pleasure to assist.
Say “Thanks!” by clicking Kudos Star next to the Post that helps you.
Mark a Post “Accept as Solution” to say your issue is solved.
Note: You can find “Accept as Solution” only on threads started by you.
Kudos are Earned!
Click the Kudos Star to show your appreciation for the provided help or information.
Make it easier for others to find Solutions!
Mark my answer "Accept as Solution" when it provides a solution or workaround.
ALWAYS provide your Product Number (exact Model) and your full Operating System information.
If we know what you have, we can better answer your question(s).
HP will never call you on the phone and ask for money to 'keep your PC safe'.
Say, "No, thanks", and hang up!
01-11-2012 07:52 PM
When you are trying to do scanning/copying job, do you see if the scanner bulb turns on and move? Do you
see any error message on the UI like "Scanner Failure"?
Try to run the HP scan diagnostic tool, follow the link below
Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.