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Re: officejet pro 8500a scanning problem with xp pro, loses network connection? (339 Views)
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FitzGroup Student
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FitzGroup
Posts: 2
Registered: ‎04-24-2012
Message 1 of 2 (363 Views)
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officejet pro 8500a scanning problem with xp pro, loses network connection?

‎04-24-2012 01:05 PM

officejet pro 8500a scanning problem with xp pro, loses network connection? Requires a reboot of my desktop - Prints fine, but scan function just disappears. If I spend much more time with this - the printer is going in the trash. Cost vs value... HP will never be my choice again. I have talked to my computer service company and he said that this is happening all over - no clear answer. HP is going to lose big time. Get a fix or answer soon.

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pcwizard
Posts: 10,234
Registered: ‎12-31-2009
Message 2 of 2 (339 Views)
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Re: officejet pro 8500a scanning problem with xp pro, loses network connection?

‎04-26-2012 08:33 AM

Hi FitzGroup,

 

Run the following utility.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104282-2&cc=us&dlc=en&lc=en...

I am an HP employee.

*Say thanks by clicking the "Kudos! Star" which is on the left*

*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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