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Student
jaws
Posts: 1
Member Since: ‎04-05-2009
Message 1 of 11 (10,885 Views)

phone off hook

We have a HP Officejet 6200 All-in-One series fax and have been using it.  Recently it is not ringing when our phone rings (uses the same number) and the display on the fax machine says PHONE OFF HOOK.  Our phone is not off the hook and I don't know how to fix this.  We have this happen ocassionally and then someone is able to fax.

Confused...

Student
jenneedshelp
Posts: 1
Member Since: ‎08-26-2009
Message 2 of 11 (10,760 Views)

Re: phone off hook

Hi my name is jenny and im having a simalar problem to you but my fax never rings it just displays phon off hook most of the day even if we  are not on the phone please help me
Teacher
lured3nem
Posts: 65
Member Since: ‎08-16-2009
Message 3 of 11 (10,748 Views)

Re: phone off hook

-press * and # at the same time

-once will ask for combo key.. press in sequence 1, 2, 3

-press right arrow to get to resets menu, press ok

-press right arrow to get to semi-full reset, press ok

-printer will turn off

-turn the printer on

 

-gud luck------

Student
jerk
Posts: 1
Member Since: ‎02-11-2011
Message 4 of 11 (9,553 Views)

Re: phone off hook

I still can't fix it.

help me please...

Student
gregmisc
Posts: 1
Member Since: ‎06-03-2010
Message 5 of 11 (9,085 Views)

Re: phone off hook

I have HP Photosmart C7280 and keep getting the "Phone Off Hook" message. I do not have any other device currently connected to the phone line. I have tried the reset but still having same problem.

 

Is there anyone who can help?

Student
Gdaym8Cal
Posts: 1
Member Since: ‎04-25-2011
Message 6 of 11 (8,970 Views)

Re: phone off hook

I also have a C7280.  I tried the reset sequence and it did not work. 

 

My problem started when I tried to cancel a fax in progress.  I can eliminate the error message by disconnecting the phone line, but then how do I send a fax?

 

Any suggestions????

Student
mca01462
Posts: 1
Member Since: ‎01-03-2012
Message 7 of 11 (6,808 Views)

Re: phone off hook

Your problem most likely is the phone cord your using .. HP all in ones come with a special two wire cord not the four wire cord that you find in most US stores today .. I had to use a longer cord than the one supplied so I ran a longer cord into a jack but when i wired the jack i used only two wires .. Red and Green ... than used my cord that come with my machine and it worked.

Student
JC19144
Posts: 1
Member Since: ‎01-03-2012
Message 8 of 11 (6,803 Views)

Re: phone off hook

I have an HP6500A plus all in one printer.  I connected the fax and everything worked well for an hour.  Now the fax works but all my other phones are dead with no dial tone.  incoming calls ring only on the printer and no where else.

Student
jczey3
Posts: 1
Member Since: ‎04-13-2012
Message 9 of 11 (6,027 Views)

Re: phone off hook

The screen on my printer says "phone off hook" and won't print. How do I fix this?

Teacher
Lions2011
Posts: 83
Member Since: ‎09-16-2011
Message 10 of 11 (5,971 Views)

Re: phone off hook

Here is a link to a document that has more information and some troubleshooting steps for the problem you are having.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00322712&cc=us&dlc=en&lc=en&product=421991&tmp_...

I am an HP employee.

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