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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-10-2016 10:10 AM

HP Recommended
Product: HP 7525
Operating System: Microsoft Windows 8 (64-bit)

My HP 7275 prnter will not scan or copy. It does print. The printer sceen says Turn printer on and off which I have done several times. Then it says if the problem is not fixed,The scannercompent is broken and cannot copy or scan.

 

Is there a fix for this or do I need to buy a new printer???

 

Thanks

 

John

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-10-2016 04:22 PM

HP Recommended

@JShinske, thank you for your reply, I'll be more than glad to help you.

 

I understand that your HP Photosmart 7525 e-All-in-One Printer will not scan or copy and also you get a message that scanner component is broken.

 

This could be a hardware issue with the scanner of the unit and may need to be replaced.

 

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead

Rainbow23 - HP Support.

View solution in original post

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1 REPLY 1

‎12-10-2016 04:22 PM

HP Recommended

@JShinske, thank you for your reply, I'll be more than glad to help you.

 

I understand that your HP Photosmart 7525 e-All-in-One Printer will not scan or copy and also you get a message that scanner component is broken.

 

This could be a hardware issue with the scanner of the unit and may need to be replaced.

 

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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