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printers (36 Views)
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Lesleyen Student
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Lesleyen
Posts: 1
Registered: ‎06-30-2012
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printers

‎06-30-2012 03:08 AM

Hi.  I have an HP Photosmart 6510 that I regularly use to print from my computer files.  I now need to scan 2 documents into my computer and it doesn't recognise this.  The message I get is 'an error occurred while scanning.  Please make sure your computer is connected to the printer and try again'.  Can anyone advise what I should do?

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Distinguished Professor Distinguished Professor
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Travis_C
Posts: 4,868
Registered: ‎11-22-2011
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Re: printers

‎07-02-2012 07:36 AM

Hello Lesleyen

 

What operating system are you using? Also how is your printer connected to your computer?

 

You may also want to try running the HP Scan Diagnostic Utility. Sometimes it can resolve issues like you are experiencing or at least tell you what the problem is.

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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