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04-25-2012 12:31 PM
Hi all -
First post here - thanks in advance for your help.
I am running Windows 7 64-bit on an HP desktop, and have connected an HP Officejet 4500 Wireless all-in-one. It prints fine, but recently has decided not to scan - giving me an error message, "Scan Cancelled" on the LCD readout, and stopping in the middle of scanning.
Steps I have taken:
- Unplug, wait, replug
- Restart computer
- 1+2 together
- Uninstall drivers, reinstall them
- Uninstall all HP printer-related software and reinstall
- Scan from Solution Center instead of pressing button on all-in-one
- Bang head against desk
None of these made the system work, so I'm assuming that it's a hardware issue rather than a software issue. Please help! I don't want to have to take everything to Kinko's just to scan it!
Thanks in advance,
04-26-2012 12:45 PM
Can you make a standalone copy from the printer control panel?
Run the following utility.
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