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02-24-2013 06:57 PM - edited 02-24-2013 07:03 PM
I purchased and installed an HP DeskJet 3521. It's configured for wifi connectivity to a couple of computers on our home network. One laptop is Windows 8 64-bit. The other is Windows 7 Pro 64-bit.
The printer seems to work flawlessly. However, the driver regularly (as in every several minutes or so) pops up a message saying "Scan to computer is no longer activated" or something like that. It appears from the system tray. It then fades away after a few seconds. The printer seems otherwise to be working fine. This occurs on both laptops.
The laptops are in the same room as the printer and the router. Signal strength is high.
Why is this message occurring and is there a fix for it?
02-24-2013 07:21 PM
Try setting a static IP in the printer outside the DHCP range of the router. Set your router to a fixed wireless channel like 1,6 or 11 never 'auto'. Now try.
If my post resolved your problem, please mark it as an Accepted Solution ...
I used to work for HP, but now I'm retired.
02-24-2013 07:42 PM
04-27-2013 04:53 PM
I have tried everything I can find on so many websites to get rid of this stupid message.
Nobody can explain it in a term that most people can understand.
I am pretty good with computers, but this one is beyond me.
Can you please give me a fix that is easy to understand? Or shall I just ditch this stupid HP printer and get another one because this stupid message is doing my head in!!!
04-27-2013 05:40 PM
None of the suggestions worked for me. I just said to heck with it and I disabled the scan-to-computer feature. It's not a big deal. The feature doesn't add that much value anyway. I still have to walk to the scanner to put the original on, then go to the computer to get the results. So I just put the original on the scanner, go to the computer and run the scan from the computer.
09-04-2013 10:17 AM
This post is from some time ago - But my HP Officejet 6500A Plus started behaving the same as you describe, and I found it is when I connect to a client's VPN, I lose the connection from my laptop to the Scanning device, since the client VPN disables network access to anythinh other than their own periphiral devices (Printers/Scanners/Shredders) etc...
10-21-2013 02:56 PM
I wouldn't be too quick to ditch your printer based on that. I just purchased a new printer middle of September and I get that same message. It is a Officejet Pro 8600 wireless. I don't seem to have a problem with my scan. It might just be one of those irritating things you can't get rid of. You may just take on another of the same message with the new one.