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scan a document icon does not activate scanner (68 Views)
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wdwdi0t Student
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wdwdi0t
Posts: 1
Registered: ‎09-02-2011
Message 1 of 2 (68 Views)
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scan a document icon does not activate scanner

‎06-30-2012 01:19 AM

HP Officejet Pro 8500A Premium

 

Windows 7 64Bit

 

Scan a document icon on desktop does not function. Reinstallation of software does not correct the matter.

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Distinguished Professor Distinguished Professor
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Travis_C
Posts: 4,868
Registered: ‎11-22-2011
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Re: scan a document icon does not activate scanner

‎07-02-2012 08:50 AM

Hello wdwdi0t

 

Have you tried running the application directly from the source folder? If not the path below should help you get to the proper file. Inside the hp folder should be another folder with the name of your printer. Inside there should be a "bin" folder. Inside the bin folder is an application that shares the same name as the printer.

 

C:\Program Files\hp\ [Printer's Name here] \bin\ [Printer's Name].exe

 

Let me know if the problem persists, but you may also want to try the HP Print and Scan Doctor to see if it can resolve your problem.

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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