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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-19-2016 10:17 AM

HP Recommended
Product: Envy 4500
Operating System: Mac OS X 10.11 El Capitan

Opend scanner and cannot complete overview because "scanner is busy" 

Have installed most up to date drivers and smart scan. Still no scanner- from either printer or computer.

And now, also, there is *nothing* when I press print black or color.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2016 11:49 AM

HP Recommended

Hi,

Follow these steps to troubleshoot a scanner hardware failure as you describe:

http://support.hp.com/in-en/document/c00587971

 

If the problem remains, you may check any applicable support options by filling the form below

Note: Be sure to Change Country to your correct location

 

https://support.hp.com/us-en/contact-hp/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/mod...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎10-19-2016 11:49 AM

HP Recommended

Hi,

Follow these steps to troubleshoot a scanner hardware failure as you describe:

http://support.hp.com/in-en/document/c00587971

 

If the problem remains, you may check any applicable support options by filling the form below

Note: Be sure to Change Country to your correct location

 

https://support.hp.com/us-en/contact-hp/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/mod...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-22-2016 09:45 AM

HP Recommended
Seems to have worked. Interesting that hard reboot did not work unless also unplugged from wall.
Was this reply helpful? Yes No
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