HP Support Forums
Join in the conversation.
A few questions before we start.
Have you gone through the setup process for scan to email on the computer again?
Do you get any error messages when you try to scan to email?
Do you have Outlook still?
For what you're wanting to do you don't have to use scan to email. You can just scan the document to a PDF and save it to your computer. Then you just have to fax the file using the Nortel fax software. You can find the instructions for scaning to the computer here. To get scan to email working certain things and information are required. First you have to have the HP software installed on the computer and have Outlook installed. Next you need information from your Email Service Provider (ESP). You need the SMTP server information, the correct ports to use, and any account information the program asks for. Once you have all that then we can start with the scan to email setup, but you shouldn't need it, unless you just want it.
Try what's suggested in this document to fix the save problem. Let me know what happens.
If you would like someone to remote into your computer, you can give tech support a call. Since the printer is out of warranty, they will have to charge you for support, but they should be able to help. You can reach them at 1-800-474-6836 in the US and Canada, international users click here. Let me know what they tell you.
Unfortionitally there is no public price list for this service. Typically it depends on which country you're in, and the plan type you choose. I haven't been in that department for a while, and I have no clue what they charge now. Best thing to do is just call tech support and they can give you a better idea of what you will have to pay.
