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scanned image shows only coloured lines - all in one B209a (118 Views)
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Ecca Student
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Ecca
Posts: 1
Registered: ‎06-29-2012
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scanned image shows only coloured lines - all in one B209a

‎06-29-2012 09:53 PM

Windows 7

When i scan an image or document either to my computer via wireless or to a copy directly all i recieve is an image full of vertical coloured lines.

I have tried scannning both documents and images and get the same problem.

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Shane_R
Posts: 7,846
Registered: ‎11-28-2011
Message 2 of 2 (99 Views)
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Re: scanned image shows only coloured lines - all in one B209a

‎07-02-2012 12:53 PM

Try following the steps in this document.  There are really only two, and if those don't work, and you are out of warranty, I would think about getting an new printer.  You can call HP tech support at 1-800-474-6836 for the US, international users click here, but if you are out of warranty they will charge you for support and will not have much else they can do.

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