scanning destination

[Jxtm]

when scanning everything works up to the save action:

Message:

You don't have permission to save to your current destination folder. Please change the destination folder and try again.

I don't know how to change the destination folder....

[Rainbow23]

@Jxtm, welcome to the HP forums! It is a great way to post questions and find resolutions by working with specialists in the HP community.

I understand that you need assistance with saving the scanned image on the destination folder as you get an error thet you don't have permission to save to your current destination folder and you don't know how to change the destination folder.

It’ll be a great pleasure to assist you with this.

Please follow the steps from the link for this issue: Scanning from the Computer (Windows)

Also, I have a post from HP Forums which you may refer at the link: http://hp.care/2e4C5Ob

Hope this helps. Let me know how this goes. Take care now and have a good day.

[Jxtm]

I follow all the steps suggested,  I still got rejected when trying to save:

An Error occurred savung images to the chosen file location. Please make sure you have permission in the chosen file location.

I don't know how the manage the ( chosen location )??

Jim

[Rainbow23 · Accepted solution]

@Jxtm, thank you for your reply, I'll be more than glad to help you.

I understand that the issue did not resolve after following the steps in the previous interaction.

As we have tried all the possible solutions for this issue, please contact phone support for further assistance at the link: www.hp.com/contacthp

I hope you have a good day ahead.