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scanning from C4280 won't work even though USB is there and work for printing (99 Views)
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Coolsue Student
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Coolsue
Posts: 3
Registered: ‎04-18-2012
Message 1 of 4 (99 Views)
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scanning from C4280 won't work even though USB is there and work for printing

[ Edited ]

‎04-18-2012 12:58 PM - edited ‎04-18-2012 01:01 PM

I can print from my computer to my HPC4280 but I can not scan from it.  It says there is no USB cable, but there is.  I have a Mac computer and use Windows 7 on a parallel desktop

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ShlomiL
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Registered: ‎01-03-2011
Message 2 of 4 (90 Views)
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Re: scanning from C4280 won't work even though USB is there and work for printing

‎04-18-2012 01:37 PM

Hi,

Is the USB directly connected to the Mac? Make sure not to use any usb hub or extension.

 

Is the problem appears from Mac OS or Windows using Parallels?

 

If the issue appear on Windows, please try scanning from the Mac and clarify if there is any difference.

 

Regards,

Shlomi

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Coolsue Student
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Coolsue
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Message 3 of 4 (88 Views)
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Re: scanning from C4280 won't work even though USB is there and work for printing

‎04-18-2012 02:04 PM

It is connected to a hub.  I will try connecting it directly and using the hub for my wireless mouse instead.  "fingers crossed"

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Coolsue Student
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Coolsue
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Re: scanning from C4280 won't work even though USB is there and work for printing

‎04-18-2012 02:59 PM

I tried that, and no luck.  I am using Firefox when I scan and intend to send it in an email.  I still get a message that it is not hooked up.

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