Question
Reply
 
Student
jark
Posts: 1
Member Since: ‎11-28-2011
Message 1 of 8 (2,083 Views)

scanning with HP Officejet 4500

What is the trick to scanning? We have an HP Officejet 4500. We tried just using the scan function on the printer, but it says to refer to documentation or that there is no computer connected. We also tried to start a scan from the devices and printers window. We have no problems faxing or copying, but we cannot scan. Any advise would be appreciated.

Honor Student
deedles531
Posts: 3
Member Since: ‎11-09-2011
Message 2 of 8 (2,063 Views)

Re: scanning with HP Officejet 4500

I would try to uninstall and reinstall the driver.  Also when you do the install see if you can get it to allow for PDF files .....mine won't allow teh file type to be a PDF adn I have to upload docs to websites that require PDF format, not tif or jpg etc.

Top Student
cheena71
Posts: 5
Member Since: ‎06-11-2012
Message 3 of 8 (1,835 Views)

Re: scanning with HP Officejet 4500

I had this same problem with my mom's and had to open the HP Director (??). I also have the same one but cannot open my HP Director thus I'm stuck.

 

I hate this machine!

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 4 of 8 (1,818 Views)

Re: scanning with HP Officejet 4500

This may offer some help:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02453257&cc=us&dlc=en&lc=en&product=3919448&tmp...

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Honor Student
deedles531
Posts: 3
Member Since: ‎11-09-2011
Message 5 of 8 (1,816 Views)

Re: scanning with HP Officejet 4500

I could find no information on any options to allow scanned files to be saved as .PDF docs.  IN fact the manual that was on the website didn't even mention Scanning set up or installation.

Top Student
cheena71
Posts: 5
Member Since: ‎06-11-2012
Message 6 of 8 (1,811 Views)

Re: scanning with HP Officejet 4500

Ok, I will review this link. Thank you for your reply.

I hope I'll be able to scan since that's how this machine was advertised as having.
Student
shile
Posts: 1
Member Since: ‎09-27-2013
Message 7 of 8 (733 Views)

Re: scanning with HP Officejet 4500

I can't readily scan with my hp officejet 4500. Please help.

 

Teacher
Chrizzy2013
Posts: 141
Member Since: ‎09-11-2013
Message 8 of 8 (715 Views)

Re: scanning with HP Officejet 4500

Hello shile,

 

I apologize for the delay in response. I saw your post and would like to help you out, where are you scanning from, and what is the front panel of your printer saying? The answers to these questions will help me find the appropriate resolution for you.

 

Click the KUDOS star on the left to say “thanks” for helping!
Please mark a reply “Accept as Solution” if it solved your issue so others can find it.
I work on behalf of HP.

Chrizzy
I work on behalf of HP


Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the KUDOS STAR on the left to say “Thanks” for helping!


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation