11-28-2011 06:24 PM
What is the trick to scanning? We have an HP Officejet 4500. We tried just using the scan function on the printer, but it says to refer to documentation or that there is no computer connected. We also tried to start a scan from the devices and printers window. We have no problems faxing or copying, but we cannot scan. Any advise would be appreciated.
12-01-2011 09:27 PM
I would try to uninstall and reinstall the driver. Also when you do the install see if you can get it to allow for PDF files .....mine won't allow teh file type to be a PDF adn I have to upload docs to websites that require PDF format, not tif or jpg etc.
06-11-2012 12:35 AM
I had this same problem with my mom's and had to open the HP Director (??). I also have the same one but cannot open my HP Director thus I'm stuck.
I hate this machine!
06-12-2012 06:10 PM - last edited on 06-02-2015 05:49 PM by Omar-E
This may offer some help:
HP Multifunction Printers - How to Scan: Windows 8 http://support.hp.com/us-en/document/c03511921
HP Multifunction Printers - How to Scan: Windows 7 http://support.hp.com/us-en/document/c03476857
HP Multifunction Printers - How to Scan: Windows Vista http://support.hp.com/us-en/document/c03517146
Scan from Windows XP With the Full Feature HP Software for HP Multifunction Printers http://support.hp.com/us-en/document/c03517150
HP LaserJet Multifunction Printers - How to Scan: Windows 8 http://support.hp.com/us-en/document/c03755019
Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers http://support.hp.com/us-en/document/c03584750
HP LaserJet Multifunction Printers - How to Scan: Windows Vista http://support.hp.com/us-en/document/c03584647
HP LaserJet Multifunction Printers - How to Scan: Windows XP http://support.hp.com/us-en/document/c03584350
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
06-12-2012 10:17 PM
I could find no information on any options to allow scanned files to be saved as .PDF docs. IN fact the manual that was on the website didn't even mention Scanning set up or installation.
09-30-2013 09:28 AM
I apologize for the delay in response. I saw your post and would like to help you out, where are you scanning from, and what is the front panel of your printer saying? The answers to these questions will help me find the appropriate resolution for you.
Click the KUDOS star on the left to say “thanks” for helping!
Please mark a reply “Accept as Solution” if it solved your issue so others can find it.
I work on behalf of HP.
- Testing Your HP Fax Machine with the HP Fax Test Service
- A Communication or Connection Error Displays When Scanning
- Scan Using Full Feature HP Software (Windows 10)
- HP Photosmart 7510, 7515, ENVY 110, 114 Printers - Restoring eFax Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax