scanning with white line down the middle

[Budbes]

scanning scrapbook photos and 8 x 10 sizes are scanning with a white line down the middle.

This is a recent development

any ideas?

[sandytechy20]

@Budbes

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting vertical lines while scanning on HP Envy 4502 printer. I would like to help you out with this issue today.

• Clean the scanner.
• Clean the automatic document feeder (ADF) rollers.
• Change the scan settings.
• Reset the printer.

Click here to refer the document and perform troubleshooting steps to fix this issue.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.

[Budbes]

• Clean the scanner.    that's a no brainer and something I knew to do before I posted.  so....did not help at all
• Clean the automatic document feeder (ADF) rollers.    I have no idea where feeder rollers are , and since this is a flat scanner that I just lay down the picture I want to scan, I'm not sure how rollers have to do with this
• Change the scan settings.   If only I could.  There are no options for settings
• Reset the printer.   If only I knew what you mean by 'reset'.  If you mean power cycle, IE power off and back on, of course I did that before I contacted you.  If you mean 'reset' by another means, you will need to be more specific.

so this is not helpful at all

thank you

[sandytechy20]

@Budbes

Thanks for the reply.

I understand that you have extensive knowledge about printer repair.

Hat off to you on that score.

Follow these steps to reset the printer.

• Remove any items from the scanner glass and automatic document feeder (ADF), then close the scanner lid.
• With the printer turned on, disconnect the power cord from the printer and from the wall outlet or power strip.
• Wait at least 60 seconds.
• Plug the power cord back into a wall outlet.
• Reconnect the power cord to the printer.
• Load the original document or photo, then try to scan.

Click here and refer step 5 in the document.

I realize this is a lot of things to consider, but I hope it helps,

And if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.