soon to be ex-user of HP products

[digruntalbuyer]

I am so disgusted with HP, I am ready to buy another brand of printer.  I upgraded my computer from an XP to Window 7 and found out my previous HP printer/scanner/fax wasn't compatable.  I went out and upgraded my printer/scanner/fax, just to find out that this one won't scan.  Who wants something that doesn't work 100%.  I have gone through all the help pages I can find and still no scanner.  I guess it is time to move to another brand.

[Bob_Headrick]

If you want help in the forum please read this post then provide some details.  What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen? Do you have a 32 bit or 64 bit version?

[digruntalbuyer]

I have a 64 bit version with a USB  cable

The error message says "The HP scanning appliation is currently in use or unavailable.  Close all open programs and try scanning again.    8,[(8, 101, 0)].  It used to work and now it stopped.

[Bob_Headrick]

One more time:  what printer model?

[digruntalbuyer]

Model G501a.