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unable to scan to computer on my MacBook pro (352 Views)
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rocky17 Honor Student
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rocky17
Posts: 3
Registered: ‎03-02-2011
Message 1 of 5 (352 Views)
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unable to scan to computer on my MacBook pro

‎08-09-2011 04:14 PM

Unable to scan to computer on my MacBook pro

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Master's Graduate
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bassergitz
Posts: 861
Registered: ‎06-30-2011
Message 2 of 5 (345 Views)
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Re: unable to scan to computer on my MacBook pro

‎08-09-2011 09:39 PM

click on apple icon-about this mac

tell me what MAC OS X version you have...

10.6.8? 10.7? etc...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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rocky17 Honor Student
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rocky17
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Registered: ‎03-02-2011
Message 3 of 5 (332 Views)
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Re: unable to scan to computer on my MacBook pro

‎08-11-2011 02:37 PM

MAC OS X is 10.6.8
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Master's Graduate
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bassergitz
Posts: 861
Registered: ‎06-30-2011
Message 4 of 5 (325 Views)
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Re: unable to scan to computer on my MacBook pro

‎08-12-2011 12:53 AM

You need to download these from apple:

1. Download and install Mac OS X 10.6.8 Update Combo :
http://support.apple.com/kb/DL1399

2. Download and install HP Printer Drivers for Mac OS X v10.6 from Apple
http://support.apple.com/kb/DL907

Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )
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Master's Graduate
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bassergitz
Posts: 861
Registered: ‎06-30-2011
Message 5 of 5 (323 Views)
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Re: unable to scan to computer on my MacBook pro

‎08-12-2011 01:21 AM

Then restart printer & computer. tell me how it goes...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )
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