usb not connected

[BadgerWI]

Photosmart C4280 gives error message when scanning:

USB not connected.

Of course, the printer is connected to a docking station and accepts print commands without any problems.

I don't have a replacement cable to test, but have no other reason to doubt the integrity of the USB cable.

Any suggestions?

[lanz]

Hi, pls try this one to reset your printer back to factory defualts-

• Power Button + Cancel Button Combo (The printer should be 'ON')
• Enter special key combo 1[Scan] 3[Copy Color] 2[Copy Black]
• ‘Support menu’ will be displayed
• Press the 2[Copy Black] until the display shows ‘Reset Menu’
• Press the 3[Copy Color] once
• Press the 2[Copy Black] until the display shows ‘Partial reset’
• Press the 3[Copy Color] once
• The printer will go off and will power on by itself, else wait for 20 seconds and power on the printer to complete reset

If not resolved pls try to replace you r USB cable...

If still not resolve after replacing your USB cable- pls try this steps below:

Hi..

 try this one....

Uninstall any remaining Hp printer program from your system..

1. Click windows logo or start button- on the search box or run - type in %temp%, press enter

2. look for the 7z folder on the TEmp folders.

3. Open &z folder and look for util- open util look for ccc folder- open ccc folder loofk for uninstall3.

4. Procedd to Uninstall level 3- restart the computer -go back to %temP% trhen delete tye 1st 7z folder-- to the same process for the remaining 7z folders- open util-ccc-uninstallL3- restart Pc and delete te 7z folder

5. Once your'e done- go to add or remove programs or programs and features to uninstall remaining Hp printer software.. then restart you pc again..

Follow these steps before re-installing the printer:

1. Click Start , and then click Run . The Run dialog box opens.
2. In the Run dialog box, type msconfig , and then press Enter .
   If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
3. In the System Configuration window, click the Startup tab, and then click Disable All .
4. Click the Services tab, click the Hide all Microsoft services checkbox, and then click Disable All .
5. Click Apply , and then click OK .
6. When prompted to restart the computer, click Restart later .

 Restart the network devices

Follow these steps to restart all the devices on the network.

These steps include turning off the computer. Consider bookmarking this page for ease of reference.

1. Press the Power button to turn off the product.
2. Click Star,  click Shut Down , and then click Shut Down from the drop-down list.
3. Turn on the wireless access point (router).
4. Press the Power button  to turn on the product.
5. Press the power button on the computer to turn it on.
6. When the computer turns on, a System Configuration Utility message opens on the computer. Select the Do not show this message again check box, and then click OK .

proceed to the installation.......then prove functionality...if successful continue these steps

Re-enable startup programs and services

1. Click Start ( ), and then click Run . The Run dialog box opens.
2. In the Run dialog box, type msconfig , and then press Enter .
   If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
3. In the System Configuration window, click the Startup tab, and then select the check box next to each program that should run when you turn on the computer. If a program should not run when the computer is turned on, leave the check box clear.
   CAUTION:Do not disable any Microsoft services.
4. If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startup checkbox.
5. Click Apply , and then click OK .
6. When prompted to restart the computer, click Restart .

[cajuncan]

I have the Photosmart C-4280 all in one printer / scanner and been having this "USB not connected" problem..

All else works fine, can scan from the unit but not from my computer and it prints fine...

Solution, Please.................cajuncan