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using c309g with Windows7 (54 Views)
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rmattson325 Honor Student
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rmattson325
Posts: 4
Registered: ‎06-17-2012
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using c309g with Windows7

‎06-19-2012 01:09 PM

I recently upgraded my old Toshiba laptop to a HP Pavilion DV7.  I can't get the printer I had (the C309g) to allow me to scan from it.  After spending almost 3 hours with Best Buy support, their conclusion is the C309g was programmed to work with Windows XP and "goes nuts" if you try to use it with a Windows 7 setup.

 

Is this true???  Could it be possible to have two HP products that don't work with each other?

 

 

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pcwizard
Posts: 10,222
Registered: ‎12-31-2009
Message 2 of 4 (43 Views)
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Re: using c309g with Windows7

‎06-20-2012 03:22 PM

Hi rmattson325,

 

Please download and run the (SDU) from the link below. Let me know what errors you receive?

http://www.hp.com/go/tools

I am an HP employee.

*Say thanks by clicking the "Kudos! Star" which is on the left*

*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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rmattson325 Honor Student
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rmattson325
Posts: 4
Registered: ‎06-17-2012
Message 3 of 4 (38 Views)
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Re: using c309g with Windows7

‎06-20-2012 07:33 PM

Had to uninstall and reinstall all the drivers - but that seems to be working.  Haven't tried the wireless feature, but so far it works with the USB connected.  Thanks!

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pcwizard
Posts: 10,222
Registered: ‎12-31-2009
Message 4 of 4 (33 Views)
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Re: using c309g with Windows7

‎06-21-2012 05:51 AM

Hi rmattson325,

 

Glad to hear the issue has been resolved. Have a wonderful day.

I am an HP employee.

*Say thanks by clicking the "Kudos! Star" which is on the left*

*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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