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04-04-2012 09:55 PM
I have an Envy 100 D410 CN517A with an iMac, running OS X Lion.
A couple of weeks ago the scanning and copy functions stopped working. anything scanned or copied produces a page that is solid black (yes, with previously white paper.) lots of ink used and not what I wanted.
Adobe is installed and no further updates are available for it.
04-05-2012 03:38 AM
If that happens with scanning and copying from the display of the printer, its likely a defect in the scanner, so call your Local HP support.
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