HP Support Forums
Join in the conversation.
04-04-2012 10:55 PM
I have an Envy 100 D410 CN517A with an iMac, running OS X Lion.
A couple of weeks ago the scanning and copy functions stopped working. anything scanned or copied produces a page that is solid black (yes, with previously white paper.) lots of ink used and not what I wanted.
Adobe is installed and no further updates are available for it.
04-05-2012 04:38 AM
If that happens with scanning and copying from the display of the printer, its likely a defect in the scanner, so call your Local HP support.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"