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Re: when i first install the machine it will scan. after i print for the first time it won't scan. (21 Views)
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tls12 Student
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tls12
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Registered: ‎07-02-2012
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when i first install the machine it will scan. after i print for the first time it won't scan.

‎07-02-2012 09:09 AM

when i first install the machine it will scan. after i print for the first time it won't scan. Officejet 6500A Plus on Vista

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Shane_R
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Registered: ‎11-28-2011
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Re: when i first install the machine it will scan. after i print for the first time it won't scan.

‎07-03-2012 01:02 PM

How do you have the printer installed, USB or wireless?

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tls12 Student
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Re: when i first install the machine it will scan. after i print for the first time it won't scan.

‎07-03-2012 05:34 PM

its a wireless network

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Shane_R
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Re: when i first install the machine it will scan. after i print for the first time it won't scan.

‎07-03-2012 07:26 PM

I didn't find anything specific for Vista, but I found this document for XP.  You can try the steps in it and see if it works.  First you may want to try updating the firmware for the printer.  The firmware update says it will improve the network connectivity which should improve the scanning.

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