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Top Student
Posts: 1
Member Since: ‎11-27-2012
Message 1 of 9 (5,600 Views)

when scanning I get mutiple colored lines all over my document. I have a 8600 office jet pro

when scanning I get mutiple colored lines all over my document. I have a 8600 office jet pro all-in-one. PLease help!

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Grad Student
Posts: 172
Member Since: ‎09-12-2011
Message 2 of 9 (5,597 Views)

Re: when scanning I get mutiple colored lines all over my document. I have a 8600 office jet pro

Hello, I am sorry to hear your are having a problem with your HP Officejet Pro 8600 e-All-in-One Printer - N911a printer.

 

I would suggest to turn the unit off and unplug the power cable from   unit for at least 5 seconds, then with the scanner lid close, plug the unit and turn it on.  The reason of doing this is to let the scanner module to recalibrate when not other source of light  can be seen by the scanner  (this is why it is important to keep the sanner lid closed all the time during the initialization). 

Also, is this only happening during scanning or also while  making a copy?  Is this via the flat-bed glass or using the Automatic, document Feeder (ADF).  

Your respond will help me to narrow the problem and help you with a possible solution.

 

I am an HP employee, Printer/All-in-One Expert.
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Student
Posts: 1
Member Since: ‎04-25-2013
Message 3 of 9 (5,567 Views)

Re: when scanning I get mutiple colored lines all over my document. I have a 8600 office jet pro

HP Officejet Pro 8600 e-All-in-One Printer - N911a- I have this printer will it scan in color?

 

Regents Professor
Posts: 4,377
Member Since: ‎11-28-2011
Message 4 of 9 (5,562 Views)

Re: when scanning I get mutiple colored lines all over my document. I have a 8600 office jet pro

I agree with blanco, you need to perform these resets and that should resolve the issue you are having :

 

http://www.youtube.com/watch?v=31TbWMrTaFk

 

And BWF, the answer is yes, this printer will scan in color. You can chose to scan in b/w or in color through the scanning window on your computer or through the front panel on your printer if you have enabled Scan to Computer. 

 

I hope this information is helpful! 

 

 

I hope you are having a wonderful week, and I hope that the weather where you are located is as beautiful there as it is here! 
 
-Spencer 
Student
Posts: 1
Member Since: ‎02-19-2014
Message 5 of 9 (5,094 Views)

Re: when scanning I get mutiple colored lines all over my document. I have a 8600 office jet pro

holy cow...can I use your for other stuff!? Great advice...this is very frustrating...fairly new all in one and it's been acting up since beginning! shut down did the trick! Thanks!
Student
Posts: 1
Member Since: ‎03-05-2014
Message 6 of 9 (4,993 Views)

Re: when scanning I get mutiple colored lines all over my document. I have a 8600 office jet pro

Thanks that's perfect, worked a treat.
Honor Student
Posts: 2
Member Since: ‎02-09-2013
Message 7 of 9 (3,030 Views)

Re: when scanning I get mutiple colored lines all over my document. I have a 8600 office jet pro

Thanks for helping me correct this in the middle of the night!

 

Appreciated!

 

Priscilla

Student
Posts: 1
Member Since: ‎12-22-2014
Message 8 of 9 (2,929 Views)

Re: when scanning I get mutiple colored lines all over my document. I have a 8600 office jet pro

Simple solution to what I thought would be a complex one. power down, pull cord, wait,plug in,power up.

Wish they were all that simple.

Student
Posts: 1
Member Since: ‎05-31-2015
Message 9 of 9 (1,426 Views)

Re: when scanning I get mutiple colored lines all over my document. I have a 8600 office jet pro

Solution worked fine for me.  Wish I had looked it up before I used an outside vendor for a rush job.

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